Returns & Refunds
Effective date: 12 October 2026. This policy covers the digital China Sourcing Guide and buyer advisory services offered through www.trans-mission.top.
Digital guide
The China Sourcing Guide is a digital resource delivered for download. Because digital content is available immediately, downloads are generally non-refundable. If you receive a duplicate charge, a damaged file or cannot access the download for a technical reason, contact us within 7 days and we will review the issue.
Advisory services
Any paid buyer advisory, research, introductions or business mission is confirmed in a separate written scope. Before work begins, contact us to discuss cancellation or a refund. Once research, introductions or mission preparation has started, fees may be non-refundable except as agreed in that written scope.
No physical product returns
Transmission does not sell physical goods directly through this website. Product returns, warranties or shipping claims for goods purchased from a third-party manufacturer must be handled under the terms agreed with that manufacturer.
How to contact us
Send your order or service details and the reason for your request to timothy.song@trans-mission.top. We will review the request and reply within 5 business days.